LAST UPDATED AND EFFECTIVE: 12/1/2022
1. Who Is Collecting Your Personal Data
2. What Personal Information Do We Collect
Personal information means any information that is about you and identifies you personally, either alone or in combination with other information. When you voluntarily provide it to us, we collect information that identifies you, such as your:
- Email address;
- Telephone number; and
- Email messages to us.
When you visit the Site, we collect data from the device or browser through which you access the Site such as:
- Your internet protocol (“IP”) address;
- You browser type;
- Your browser version;
- Statistics on your activities on the Site (such as the date and time of visits, the pages viewed, and the amount of time spent on the Site);
- Information about how you came to the Site; and
- Data collected through cookies or other similar technologies discussed in more detail in the section on cookies below.
3. How Do We Use Your Personal Information
We use personal information for the purposes for which you provided it. If you engage us for services, we will use your name and contact information to fulfill your needs, including billing and delivery, if applicable. We use personal information that we collect to provide you with information, product, or services that you request from us or any changes to any products or services. If you send us an email, we may use your email address and other information you submit to provide customer service to you. We may use personal information in any way that we may describe when you provide the information or for any other purpose with your consent.
We may also use your personal information to administer our internal business activities, such as to design and arrange the Site in the most user-friendly manner and to continually improve the Site to better meet the needs of our customers and prospective customers, to better understand visitors to the Site, to manage your account, to provide customer service, or to make available other products and services to our customers and prospective customers.
Personal information we collect is stored by our third-party service provider, Salesforce, on its servers located in Washington, D.C., U.S.A.
4. How Do We Share Your Personal Information
i. No Sale of Personal Information
We are not in the business of selling your personal information. We consider this information to be a vital part of our relationship with you. Therefore, we will not sell your Personal Data to third parties, including third-party advertisers. There are, however, certain circumstances in which we may disclose, transfer, or share your personal information with certain third parties without further notice to you, as set forth below.
ii. Sharing Personal Information with Third Parties
We engage other companies to perform certain business-related functions. These companies may include marketing agencies, database service providers, backup and disaster recovery service providers, email service providers, payment processors, and others. When we engage another company to perform such functions, we may provide it with personal information or aggregate information about our customers, sales, website traffic patterns, and related website information, in connection with its performance of such functions. These companies are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy. We may also use personal information in any way that we may describe when you provide the information or for any other purpose with your consent.
We may disclose your personal information in accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our customers and users is among the assets transferred.
iii. Other Disclosure of Personal Information
We may disclose your personal information if required to do so by law or in our good-faith belief that such action is necessary to:
- comply with a legal obligation;
- protect or defend our rights, interests, or property, or that of third parties;
- prevent or investigate possible wrongdoing in connection with the Site;
- act in urgent circumstances to protect the personal safety of users of the Site or the public; or
- protect against legal liability.
5. What Are Your Rights Regarding the Processing of Your Personal Information
People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used.
You may choose to limit the personal information you submit by merely browsing the Site without providing your name or other information. If you do so, you may not be able to use certain functionality of the Site. To register for an account, for example, you must provide your name and email address, as well as other information.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you.
If you want to review, verify, correct, or withdraw consent to the use of your personal information you may also send us an email at email@example.com to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
6. Security of Personal Information
We are committed to the protection of your information. We implement data security procedures including physical, technical, and organizational security measures to help secure the Personal Information collected via the Site from loss, misuse, unauthorized access, inadvertent disclosure, alteration, and destruction. However, no network, server, database, or internet or e-mail transmission, is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us electronically. Please keep this in mind when disclosing any Personal Information.
7. How Long Will We Keep Your Personal Information
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
i. What Are Cookies
A cookie is a piece of information that is placed on your web browser or device when you access and/or use the Site. Cookies store text and can later be read back by the Site or third parties. Cookies can remember the information you access on one webpage to simplify your subsequent interactions with the Site or to use the information to streamline your transactions on related webpages.
- monitor and analyze how you use the Site;
- remember your preferences to make your online experience easier and more personalized;
- route Site traffic to effectively distribute the Site workload across servers; and
- test new features.
iii. How Can You Manage Cookies
You can manage cookies through your web browser’s “Options” settings. You may be able to be notified when you are receiving new cookies and disable or delete cookies. Please refer to your web browser’s “Help” section for information on whether you can and how to do this. Note that if you disable, delete, or refuse to accept cookies, you may not be able to use some features of the Site and/or some of our pages might not display properly.
Many of the third-party technologies that enable targeted banner advertising also allow you to opt out. Such third-party service providers include Facebook, Adroll, Rubicon, Google, Media Math, Perfect Audience, Quantcast, Retargeter, and Yahoo!, among others. You can control your preferences directly with each such third-party service provider.
You can learn more about cookies at the following third-party websites:
All About Cookies: http://www.allaboutcookies.org/
and Network Advertising Initiative: http://www.networkadvertising.org/
Facebook Pixel is used on Sites. Please visit these third-party sites to review their privacy policies and manage their cookies, and for information on how to opt-out of some of these practices:
We work with Facebook to collect data that helps us track conversions from Facebook ads, optimize ads, build targeted audiences and remarket users. For more information on Facebook’s advertising tools and your options to opt-out, please visit: Facebook: https://www.facebook.com/policies/cookies
Other websites that may be accessible through this website have their own privacy policies and data collection, use and disclosure practices. Once you have used these links to leave our website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. We encourage you to familiarize yourself with the privacy statements provided by all third parties prior to providing them with information.
10. Do we Collect the Personal Information of Children
We do not intentionally or knowingly collect any Personal Information from children under the age of 18, nor do we target our emails to them. Children under the age of 18 should not submit any Personal Information through the Site. We encourage parents and legal guardians to monitor their children’s use of the internet and instruct them to never provide Personal Information through the Site. If you believe a child under the age of 18 may have provided Personal Data to us through the Site, please contact us at (800) 999-6423 or firstname.lastname@example.org and we will use reasonable efforts to delete it from the Site(s) and our files.
11. Transferring Personal Information
We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business and who are obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.
We may process, store, and transfer your personal information and to a foreign country including the United States, whose privacy laws may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country.
By submitting your personal information or engaging with the Sites, you consent to this transfer, storage, or processing.
12. Withdrawing Your Consent
Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at email@example.com. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.
13. Changes to this Policy
14. Contact Information and Challenging Compliance
Chief Information Officer
We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact our Chief Information Officer using the contact information listed above.